Contact

 At Hansefik, we are committed to providing you with excellent customer service. Whether you have a question about your order, need help choosing the right product, or want to submit a return request, our team is here to help.

1. How to Contact Us
You can reach our customer support team through the following channels:

📧 Email Support:
support@hansefik.shop
We aim to respond to all emails within 24 hours.

📞 Phone Support:
+49 1521 2036773
Available Monday to Sunday – 24/7

📍 Mailing Address:
Hansefik
Hufelandstraße 3
34537 Bad Wildungen
Germany

2. Live Response Time
Email: Usually within 12–24 hours

Phone: Immediate assistance during business hours

Order Inquiries / Returns: Resolved within 1–3 business days

3. For Order Support
Please include the following details in your message or email:

Your order number

Your full name

A clear description of the issue or request

Photos (if the issue is related to damage or incorrect delivery)

This helps us respond faster and resolve your concern efficiently.

4. Business Hours
Our support team operates 24/7 via email and phone.
Please allow extra time for responses during peak seasons or holidays.

5. Feedback & Suggestions
We value your feedback and are always looking for ways to improve. Feel free to share your thoughts with us via email at support@hansefik.shop.

6. Abuse & Misuse
We reserve the right to refuse support in cases of abusive language, fraudulent activity, or violation of our store policies.

7. For Legal or Media Inquiries
Please mark your email as “Legal Inquiry” or “Media Request” in the subject line and send it to:
📧 support@hansefik.shop
You’ll be contacted by the appropriate team member.