Shipping policy

  Welcome to Hansefik! We're committed to delivering your curtains, blinds, and furniture securely and efficiently. Please read our shipping policy to understand timelines, shipping methods, and your responsibilities as a customer.

1. Processing Time
Standard products: Processed within 2–5 business days.

Custom-made items (e.g., made-to-measure curtains, blinds, or bespoke furniture): Processing can take 7–15 business days, depending on design and complexity.

Processing time does not include weekends or public holidays.

2. Shipping Methods & Carriers
We work with trusted shipping partners, including:

DHL

Hermes

UPS

Freight carriers (for large furniture items)

Shipping methods (Standard or Express) will be available at checkout depending on product type and destination.

3. Shipping Costs
Shipping rates are calculated at checkout based on product dimensions, weight, and destination.

Large furniture may incur additional freight or handling charges.

We offer free standard shipping within Germany on orders over €250 (excluding custom items and furniture).

Customs duties, import taxes, or other fees outside the EU are the customer’s responsibility.

4. Delivery Times (Estimated)
Region    Curtains & Blinds    Furniture
Germany    2–5 business days    5–10 business days
 

5. Order Tracking
You’ll receive a tracking number by email once your order is shipped.

For furniture shipments, tracking info may be provided via the freight partner after dispatch.

6. Delivery & Access
Furniture deliveries may require scheduled appointments and ground-floor delivery.

Please ensure access to elevators, wide doors, or stairs is clear for large items.

If redelivery is required due to access issues, an additional fee may apply.

7. Damaged or Lost Packages
Inspect your package immediately upon delivery.

Report any damage, missing parts, or incorrect items within 48 hours of receipt.

Please send photos of the product and packaging to:
📧 support@hansefik.shop

We will offer a replacement or refund based on the issue and product condition.

8. Incorrect Address & Undeliverable Packages
Please double-check your shipping details before completing the order.

If your package is undeliverable due to an incorrect address or refusal of delivery, the customer will be responsible for re-shipping costs.

9. Split Shipments
Orders containing both curtains/blinds and furniture may be shipped separately for better handling and quicker delivery. You’ll receive tracking for each parcel.

10. Contact Us
For any shipping questions or issues, please contact our support team:

📧 Email: support@hansefik.shop
📞 Phone: +49 1521 2036773
🏠 Address: Hufelandstraße 3, 34537 Bad Wildungen, Germany
🕒 Support Time: 24/7